Job Location: Kuala Lumpur, Malaysia
Job Nature: Permanent (Direct Job with Client)
Nationality: Malaysians (Who can speak fluent English and Malay)
Job Description:-
To provide tier-1 customer support over the phone to complex technical issues escalated from the service desk team.
The role provides technical advice to first and second level support, business partner support and liaise with Research & Development for technical resolution and deep dive troubleshooting.
Key Responsibilities:-
• Core responsibility in taking on escalated technical issues that is not resolved within stipulated timeframe from SLA
• Respond to calls from partners for complex issues resolution for all payroll and time attendance products
• Handle customers’ complaints/escalation and institute corrective action and recovery plans if required
• Enhance the service level agreement and ongoing management of service level compliance
• Provides training to service desk team for tier-1 technical troubleshooting
• Work with Team Leader to provide feedback to R&D team to ensure the successful release of new product/product enhancement
Required Skills
Must Have:
• Knowledge of Accounting/Payroll processes and systems
• Able to work on multiple tasks simultaneously to effectively meet required deadlines
• Able to work in a fast-paced environment and handle customers
• Self-motivated & independent, customer-oriented with excellent interpersonal skills, and good team player
Interested Candidates can apply immediately through Enter2job
